Secure · Transparent · Player-Focused

tg999 Privacy Policy — Your Data, Protected

At tg999, your privacy is not an afterthought. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, and what rights you have as a player on tg999.

Last updated: 1 January 2025
Our Commitments

How tg999 Keeps Your Data Safe

Six core privacy commitments that every tg999 player can count on — no exceptions.

End-to-End Encryption

Every piece of data you submit to tg999 — from registration details to payment information — is encrypted using industry-standard TLS protocols. Your personal data is never transmitted in plain text on tg999, and stored data is encrypted at rest.

No Data Sold to Third Parties

tg999 does not sell, rent, or trade your personal data to any third party for marketing purposes. The information you provide when registering on tg999 is used solely to operate your account, process payments, and comply with legal obligations.

Minimal Data Collection

tg999 only collects the personal data that is strictly necessary to provide our services. We do not collect data we don't need, and we do not retain data beyond the period required by our legal and regulatory obligations.

Verified Payment Security

Payment data processed through bKash, Nagad, and Rocket on tg999 is handled directly by those providers' secure systems. tg999 does not store your full mobile wallet credentials — only the transaction reference needed to process your withdrawal.

Your Rights Are Respected

As a tg999 player, you have the right to access, correct, and request deletion of your personal data. You can also object to certain types of processing and request a copy of the data tg999 holds about you — all through a simple support request.

Marketing Opt-Out Available

tg999 sends promotional communications only to players who have opted in. You can withdraw your consent to receive marketing emails or SMS messages from tg999 at any time through your account settings or by contacting our support team.

By registering and using tg999, you confirm that you have read and understood this Privacy Policy. If you do not agree with how tg999 handles your personal data, please do not use the platform.

01 Introduction

tg999 ("we", "us", "our") is committed to protecting the privacy of every player who registers and plays on our platform. This Privacy Policy describes how tg999 collects, uses, stores, and protects the personal data of players accessing our website and mobile application from Bangladesh and other eligible jurisdictions.

This policy applies to all personal data collected through the tg999 website at tg999.one, the tg999 mobile app, and any communication channels operated by tg999, including live chat and email support. By creating an account on tg999, you acknowledge that you have read this Privacy Policy and consent to the processing of your personal data as described herein.

tg999 takes its data protection responsibilities seriously. We have implemented technical and organisational measures to ensure that your personal data is handled securely and in accordance with applicable data protection laws. If you have any questions about this policy, please contact our support team before registering.


02 Data We Collect

tg999 collects personal data from players in several ways — directly when you register or contact us, automatically when you use the platform, and from third-party payment providers when you make a deposit or withdrawal. Below is a summary of the categories of data tg999 collects:

Category Examples Source
Identity Data Full name, date of birth, gender, nationality Provided by you at registration
Contact Data Email address, mobile number Provided by you at registration
Financial Data Mobile wallet number (bKash, Nagad, Rocket), transaction references Provided by you and payment providers
Verification Data National ID, passport copy, selfie photo Provided by you during KYC verification
Technical Data IP address, device type, browser, operating system Collected automatically when you use tg999
Usage Data Pages visited, games played, session duration, bet history Collected automatically on tg999
Communications Data Live chat transcripts, support emails, feedback Collected when you contact tg999 support

tg999 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law or regulatory obligation. We do not collect data from social media profiles or third-party data brokers.


03 How We Use Your Data

tg999 uses the personal data we collect for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purposes for which it was originally collected. The primary purposes for which tg999 processes your personal data are:

  • Account Management: To create, maintain, and manage your tg999 player account, including processing your registration, verifying your identity, and managing your account settings.
  • Payment Processing: To process deposits and withdrawals via bKash, Nagad, and Rocket, and to maintain accurate financial records for your tg999 account.
  • Customer Support: To respond to your queries, complaints, and support requests submitted through tg999 live chat or email.
  • Legal Compliance: To comply with anti-money laundering (AML) regulations, know-your-customer (KYC) requirements, and other legal obligations applicable to tg999's gaming licence.
  • Fraud Prevention: To detect, investigate, and prevent fraudulent activity, money laundering, and other prohibited conduct on tg999.
  • Responsible Gaming: To monitor player activity and identify signs of problem gambling, and to enforce responsible gaming tools such as deposit limits and self-exclusion on tg999.
  • Marketing Communications: To send promotional offers, bonus notifications, and platform updates to players who have opted in to receive marketing communications from tg999.
  • Platform Improvement: To analyse usage patterns and technical data to improve the performance, security, and user experience of tg999.

tg999 will never use your personal data to make automated decisions that have a significant legal or similarly significant effect on you without first providing you with an opportunity to request human review of that decision.


04 Legal Basis for Processing

tg999 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

  • Contractual Necessity: Processing is necessary to perform the contract between you and tg999 — for example, to operate your account and process your transactions.
  • Legal Obligation: Processing is required to comply with applicable laws and regulations, including AML and KYC obligations under tg999's gaming licence.
  • Legitimate Interests: Processing is necessary for tg999's legitimate business interests, such as fraud prevention, platform security, and improving our services — provided those interests are not overridden by your rights.
  • Consent: For marketing communications and non-essential cookies, tg999 relies on your explicit consent, which you can withdraw at any time.

05 Data Sharing and Disclosure

tg999 does not sell your personal data to third parties. However, we may share your data with carefully selected third parties in the following circumstances:

  • Payment Providers: bKash, Nagad, and Rocket receive the transaction data necessary to process your deposits and withdrawals on tg999. These providers operate under their own privacy policies and security standards.
  • Game Providers: Game providers such as Evolution Gaming may receive your player ID and session data to facilitate live casino games on tg999. They do not receive your full identity or financial data.
  • Identity Verification Services: tg999 may use third-party KYC verification providers to verify your identity documents. These providers process your data under strict confidentiality agreements.
  • Regulatory Authorities: tg999 may be required to disclose your personal data to licensing authorities, law enforcement agencies, or financial intelligence units in response to lawful requests or legal obligations.
  • Fraud Prevention Services: tg999 may share data with fraud detection and prevention services to protect the platform and its players from financial crime.

All third parties with whom tg999 shares personal data are required to handle that data securely and in accordance with applicable data protection laws. tg999 does not permit third parties to use your data for their own marketing purposes.


06 Cookies and Tracking Technologies

tg999 uses cookies and similar tracking technologies to operate the platform, remember your preferences, analyse usage patterns, and deliver relevant content. Cookies are small text files stored on your device when you visit tg999.

  • Essential Cookies: Required for the tg999 platform to function correctly — including session management, login authentication, and security features. These cannot be disabled.
  • Analytics Cookies: Help tg999 understand how players use the platform so we can improve performance and user experience. These are only set with your consent.
  • Preference Cookies: Remember your language, display settings, and other personalisation choices on tg999.
  • Marketing Cookies: Used to deliver relevant promotional content to players who have opted in to marketing communications from tg999.

You can manage your cookie preferences through your browser settings at any time. Disabling non-essential cookies will not prevent you from using tg999, but some features may not function as intended.


07 Data Retention

tg999 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply to the main categories of data held by tg999:

  • Account and Identity Data: Retained for the duration of your tg999 account plus a minimum of 5 years after account closure, as required by AML regulations.
  • Financial Transaction Data: Retained for a minimum of 5 years from the date of each transaction, in accordance with financial record-keeping requirements.
  • Customer Support Communications: Retained for 2 years from the date of the last communication, unless the matter relates to an ongoing dispute or legal proceeding.
  • Technical and Usage Data: Retained for up to 13 months from collection for analytics purposes, after which it is anonymised or deleted.
  • Marketing Consent Records: Retained for the duration of your consent plus 1 year, to demonstrate compliance with consent requirements.

When your personal data is no longer required, tg999 will securely delete or anonymise it. If deletion is not immediately possible due to technical constraints, the data will be isolated and protected until deletion can be completed.


08 Your Privacy Rights

As a tg999 player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact tg999 support with your request. We will respond within 30 days.

Right of Access

You can request a copy of all personal data that tg999 holds about you, along with information about how it is being used.

Right to Rectification

If any personal data tg999 holds about you is inaccurate or incomplete, you have the right to request that it be corrected.

Right to Erasure

You can request that tg999 delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.

Right to Restrict Processing

You can request that tg999 restrict the processing of your personal data in certain circumstances — for example, while a dispute about its accuracy is being resolved.

Right to Data Portability

You can request a copy of your personal data in a structured, machine-readable format so that you can transfer it to another service provider.

Right to Object

You can object to tg999 processing your personal data for direct marketing purposes or where processing is based on legitimate interests. You can withdraw marketing consent at any time through your account settings.


09 Data Security

tg999 has implemented a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

  • TLS encryption for all data transmitted between your device and the tg999 platform.
  • AES-256 encryption for sensitive data stored in tg999 databases.
  • Multi-factor authentication options for player accounts on tg999.
  • Regular security audits and penetration testing of the tg999 platform.
  • Strict access controls limiting tg999 staff access to personal data on a need-to-know basis.
  • Continuous monitoring of tg999 systems for suspicious activity and potential security incidents.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, tg999 will notify you without undue delay and will take all necessary steps to contain and remediate the breach. tg999 will also notify the relevant regulatory authority as required by applicable law.

While tg999 takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play a role — keep your tg999 password strong and unique, and never share it with anyone.


10 Children's Privacy

tg999 is strictly an adult platform. Our services are not directed at, and are not intended for use by, anyone under the age of 18. tg999 does not knowingly collect personal data from individuals under 18 years of age. If we become aware that a player under 18 has registered on tg999, we will immediately close that account and delete all associated personal data.

If you believe that a minor has registered on tg999 using false age information, please contact our support team immediately so that we can investigate and take appropriate action.


11 Updates to This Privacy Policy

tg999 may update this Privacy Policy from time to time to reflect changes in our data processing practices, legal requirements, or platform features. When we make material changes to this policy, we will notify registered players via email or through a prominent notice on the tg999 platform.

The updated Privacy Policy will be published on this page with a revised effective date. We encourage you to review this page periodically to stay informed about how tg999 protects your personal data. Your continued use of tg999 after a policy update constitutes your acceptance of the revised Privacy Policy.


12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way tg999 handles your personal data, please contact our support team. We are available 24 hours a day, 7 days a week.

  • Live Chat: Available directly within the tg999 platform — click the chat icon at the bottom of any page.
  • Email: [email protected]
  • Response Time: Live chat within 2 minutes; email within 24 hours.

tg999 is committed to resolving all privacy-related queries promptly and fairly. If you are not satisfied with our response, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction.

Your Privacy Is Protected

Play on tg999 With Full Confidence

Now that you know exactly how tg999 protects your personal data, you can register and play with complete peace of mind. Create your account in under two minutes and start exploring 500+ games on tg999.